Refund policy

Scope

This policy applies to paid Sysnetops educational programs invoiced by Sysnetops. Website pricing is informational; refunds are handled against executed invoices and enrollment confirmations, not against page displays.

Eligibility and timeframe

Full refund requests must be submitted in writing at least fourteen (14) calendar days before the published program start date. Requests received after that window are evaluated for partial refunds only, as described below.

Full refunds

If you cancel fourteen or more days before start, and materials or portal credentials have not been issued, you receive a full refund of program fees paid, excluding non-refundable items listed below.

Partial refunds

Cancellations between thirteen and three days before start may receive a fifty percent (50%) refund of program fees, provided fewer than two live sessions have been delivered. After the second live session begins, program fees are non-refundable except where Sysnetops cancels the program or a documented exception applies.

Non-refundable items

• Third-party examination or certification fees collected on your behalf
• Custom data preparation or anonymization fees already performed
• Travel or venue costs for on-site intensives once booked
• Single Clinic Pass seats within forty-eight hours of the first clinic session

Refund process

Email info@sysnetops.digital with your invoice number, learner name(s), program title, and reason for cancellation. We confirm eligibility within five business days.

Processing time and method

Approved refunds are processed within fourteen (14) business days to the original payment method or via bank transfer to the paying entity. Currency conversion differences and bank fees charged by your institution are outside our control.

Cancellation by Sysnetops

If we cancel a cohort, you may transfer to a later date or receive a full refund of program fees paid for that cohort, including any custom preparation fees not yet used.

Exceptions

Documented medical emergencies or government-imposed travel restrictions affecting mandatory in-person components may qualify for transfer or expanded partial refund at our discretion. Chamber Retainer annual fees follow the schedule in the retainer agreement, which prevails if it differs from this page.

Contact for refund requests

info@sysnetops.digital · +82-5-698-1299 · Street: 37-7, Myeonggori, Jeomgok-myeon; City: Uiseong-gun; State/province/area: Gyeongsangbuk-do; Country: Korea